CLIENT POLICIES
Thoughtful care starts with clear expectations.
To provide a smooth, consistent experience for every client and dog, The Botanical Canine has a few policies in place regarding scheduling, cancellations, safety, payment, and grooming care.
Please review these policies before your first appointment.
01 — SCHEDULING + MAINTENANCE
The Botanical Canine is designed for recurring clients who maintain a consistent 2, 4, 6, or 8-week grooming schedule. Appointments are pre-booked to maintain consistency and ensure availability.
Because mobile routes are carefully planned by location, appointment days and times may be limited. Schedule changes cannot always be accommodated.
02 — CANCELLATIONS + NO-SHOWS
A minimum of 24 hours’ notice is required to cancel or reschedule an appointment.
Same-day cancellations and missed appointments are subject to the full scheduled service charge. Repeated cancellations, rescheduling, or no-shows may result in discontinuation of service.
Appointment reminders are provided as a courtesy and are sent approximately 48 hours before your scheduled visit.
03 — ARRIVAL + ACCESS
Please allow a one-hour arrival window around your scheduled appointment time to account for traffic, weather, and the needs of previous dogs.
Clients must be available for their dog’s first appointment. After the initial visit, latchkey service may be available, allowing appointments to take place while you are away.
If I am unable to access your dog within 15 minutes of the scheduled arrival, the appointment may be considered a no-show and the full scheduled service charge may apply.
04 — PAYMENT
Payment is due upon completion of each appointment. The Botanical Canine accepts all major credit cards, Apple Pay, and cash.
A valid card on file is required for all recurring clients and may be charged for applicable cancellation, no-show, or other policy-related fees.
For appointments completed while you are away, payment is due within one hour of receiving your invoice. If payment is not received within that time, the card on file may be charged. Repeated late payments may result in suspension of future appointments.
05 — MATTING + COAT CONDITION
Your dog’s comfort and safety will always take priority over preserving coat length. When matting is severe, a shorter haircut or shave-down may be necessary.
Additional charges may apply based on the time required to safely remove a matted coat. Removing tight matting can reveal or aggravate pre-existing skin conditions, irritation, bruising, or other concerns that were hidden beneath the coat.
06 — HEALTH + SAFETY
Please disclose any known medical conditions, injuries, allergies, sensitivities, behavioral concerns, or previous grooming difficulties before your dog’s appointment.
Grooming may be modified, paused, or discontinued at any time if continuing would compromise your dog’s comfort or safety. Services may also be refused when a dog displays behavior that prevents grooming from being completed safely.
Dogs with fleas or other contagious parasites cannot be serviced and the appointment may need to be ended.
07 — PARKING + MOBILE SERVICE
Safe, legal, and reasonably level parking must be available at the time of your appointment. For homes with driveways, adequate space must be provided for the grooming vehicle to safely enter, park, and exit.
For apartments, condominiums, or locations requiring street parking, clients are responsible for ensuring suitable parking is available. Any applicable parking fees may be added to the appointment.
Once the grooming vehicle is parked, connected, and set up for service, it cannot be repositioned during the appointment.
08 — PRE-EXISTING CONDITIONS
Grooming can occasionally reveal or aggravate conditions that were not previously visible, including skin irritation, sores, lumps, ear concerns, sensitivities, or other underlying issues.
The Botanical Canine is not responsible for pre-existing conditions or for conditions that become apparent during or following the normal grooming process. Any concerns observed during the appointment will be communicated whenever appropriate.
09 — SATISFACTION
I want you to feel confident and happy with your dog’s groom. If you have a concern about the finished result, please contact me within 48 hours of the appointment so I have the opportunity to address it.
Reasonable adjustments will be made when appropriate, with your dog’s comfort, coat condition, and safety always taking priority.
10 — PHOTOS + MEDIA
Photos and videos may be taken during or after your dog’s appointment and may be used by The Botanical Canine for social media, website content, educational material, or advertising.
Media use is subject to the authorization selected on your client agreement.